Refund policy

Last updated: July 2026

Thank you for shopping with Doushopping. We want you to love your purchase and have a great shopping experience. If you are not completely satisfied with your order, we are here to help.

1. Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase or your order number.

Items that do not meet these requirements may not be accepted for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

Personalized or customized products
Items that have been used, damaged, or altered
Items without original packaging
Gift cards or promotional items (if applicable)

3. Return Process

To start a return, please contact our customer service team:

Email: lilylemon985211@gmail.com
WhatsApp: +86 153 1071 4716

Please include:

Your order number
Product name
Reason for return
Photos or videos of the product (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval from our customer service team.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The wrong item was sent.
The product has a confirmed quality issue.

Original shipping fees are non-refundable.

5. Damaged or Incorrect Items

Please contact us within 7 days after delivery if:

Your item arrives damaged.
You receive the wrong product.
Your order has missing items.

Please provide photos or videos showing the issue so we can assist you as quickly as possible.

We will evaluate the situation and provide a replacement or refund solution.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method.
Refunds usually appear within 5-10 business days, depending on your payment provider or bank processing time.